Lights on, nobody home

So, hopefully more than Dutch and I noticed that the site was down for a couple of days. In all honesty, it wasn’t our fault. Like at all. We tried to pay on 10/23 (the day it was due), but for some reason PayPal needed to re-confirm both of our accounts. So we had to wait a couple of days. What follows next is what happened when I actually did pay for the site.

service@paypal.com
date: Oct 26, 2007 12:52 PM
subject: Receipt for Your Payment to ICDSoft (Hong Kong) Limited

PayPal
Dear ditriech,

This email confirms that you have paid ICDSoft (Hong Kong) Limited (pr@icdsoft.com) $61.60 USD using PayPal.

[…]

It may take a few moments for this transaction to appear in the Recent Activity list on your Account Overview.

Business Information
Business: ICDSoft (Hong Kong) Limited
Contact E-Mail: pr@icdsoft.com

If you have questions about the shipping and tracking of your purchased item or service, please contact ICDSoft (Hong Kong) Limited at pr@icdsoft.com.

Thank you for using PayPal!
The PayPal Team

——

ICDSoft Account Department
date 26 Oct 2007 17:04:54 -0000
subject Renewal confirmation

Dear ditriech,

The renewal payment for your hosting account for psiuppernorton.com has
been processed. The new due date of your hosting account is Oct 24, 2008. A
domain renewal request was initiated and your domain should be renewed
within 24 hours as well.

Thank you for your business!

Best regards,
Account Department
ICDSoft.com

—–

ditriech
to: admin@suresupport.com
date: Oct 28, 2007 12:05 AM
subject: Re: Renewal confirmation

This email says that my domain should be renewed within the next twenty-four hours. It was sent at 1704 EST making it over 31 hours ago. Why has the money been taken from my account, but I have not received what I paid for? What am I paying you for if you cannot even do a simple thing like tell me when my site will be up and running?

—–

SureSupport
date: Oct 28, 2007 12:17 AM
subject: Re: Renewal confirmation

Hello,

It appears that your domain name was not renewed due to a glitch in our
renewal system. We have now manually extended the registration of the domain
with one year.

Please note that as the domain name has expired, its nameservers were
changed with the default nameservers of the domain registrar that we use
(eNom.com). Upon the renewal the DNS servers were restored to the correct
values, but the changes will take up to 24-48 hours to propagate worldwide.

Please excuse us for any inconvenience caused.

Best regards,
Support 62
SureSupport.com

So yeah. If anyone, in the next year or so, can recommend a new host, it would be much appreciated around the Confessions offices.